No products
GENERAL TERMS AND CONDITIONS (GTC)
Valid and effective from January 1, 2026
1. General Provisions
1.1. Seller Identification and Regulation of Relationships
These General Terms and Conditions (hereinafter referred to as the "GTC") regulate the rights and obligations of the contracting parties arising from the purchase agreement concluded between the Seller and the Buyer (consumer) through the Seller's online store.
Seller:
Business Name: AIDASTYLE s.r.o.
Registered Office: Dunajská 2330/60, 811 08 Bratislava
Company ID (IČO): 50112082
VAT ID (IČ DPH): SK2120214778
Tax ID (DIČ): 2120214778
Registration in CR: Commercial Register maintained by the Municipal Court Bratislava III, Section: Sro, Insert No.: 125915/B
(hereinafter referred to as the "Seller")
Seller's Contact Details:
E-mail: aidastyle@aidastyle.sk
Phone: 0908285054
Postal address for correspondence, goods return, and claims (operation): AIDASTYLE s. r. o., Mgr. Andrea Sevaldová, Lúka 76, 916 33 Lúka
Supervisory Authority: Slovak Trade Inspection (SOI), SOI Inspectorate for the Bratislava Region, Prievozská 32, P.O. Box 5, 820 07 Bratislava 27, Department of Technical Product Inspection and Consumer Protection.
1.2. Agreement with GTC and Integral Part of the Contract
The contracting parties agree that by sending an order to the Seller, the Buyer confirms that they agree with these GTC and their provisions, and that they apply to all purchase agreements and are an integral part of the purchase agreement. If the contracting parties conclude a written purchase agreement with different conditions, the provisions of the written agreement shall prevail.
1.3. Availability of Goods
The list of goods (catalogue) on the website is a catalogue of goods regularly supplied. The Seller does not guarantee the immediate availability of all listed goods. The availability of goods will be confirmed to the Buyer within the binding acceptance of the order.
2. Method of Concluding the Purchase Agreement
2.1. Offer and Acceptance
The purchase agreement is concluded at the moment when the binding acceptance of the offer to conclude the purchase agreement (order) by the Seller is delivered to the Buyer. The offer to conclude the contract is the form filled out and sent by the Buyer on the website, an email message, or a telephone order (hereinafter referred to as the "Order").
2.2. Content of Acceptance
The binding acceptance of the Order by the Seller contains details about the name and specification of the goods, the price of the goods and/or other services, the place, method, and date of delivery of the goods, and the cost of transport.
3. Rights and Obligations of the Seller
3.1. Obligations of the Seller
The Seller is obliged to: a) Deliver the goods to the Buyer in the agreed quantity, quality, and time based on the Order confirmed by the Seller, and package it in the manner necessary for its preservation and protection. b) Ensure that the delivered goods comply with the valid legal regulations of the Slovak Republic. c) Hand over to the Buyer, at the latest together with the goods, all documents necessary for the takeover and use of the goods and other documents prescribed by valid legal regulations (e.g., invoice, instructions in the Slovak language, warranty certificate) in written or electronic form.
3.2. Right to Payment
The Seller has the right to timely and proper payment of the purchase price from the Buyer for the delivered goods.
4. Rights and Obligations of the Buyer
4.1. Obligations of the Buyer
The Buyer is obliged to: a) Take over the purchased or ordered goods. b) Pay the Seller the agreed purchase price within the agreed due date, including the costs of delivering the goods.
4.2. Right to Delivery of Goods
The Buyer has the right to the delivery of goods in the quantity, quality, date, and place agreed upon by the contracting parties in the binding acceptance of the Order.
5. Delivery Terms
5.1. Sale According to Catalogue
Goods are sold according to the exhibited samples and catalogues of the Seller, located on the Seller's e-commerce website.
5.2. Delivery Times
The Seller is obliged to deliver the goods to the consumer without undue delay, no later than 30 days from the conclusion of the contract.
Goods that are in stock with the Seller are usually dispatched immediately and delivered within a maximum of 5 days.
Goods that are on order/production are delivered within a maximum of 30 working days. If obstacles arise, the Seller shall inform the customer without undue delay.
5.3. Takeover of Goods
The Buyer is obliged to take over the goods at the place specified in the acceptance of the Order.
5.4. Place of Delivery
The place of delivery of the goods is the location specified in the Seller's acceptance of the Order.
5.5. Failure to Take Over and Costs
If the delivery of the goods needs to be repeated due to the Buyer's absence at the place specified in the purchase agreement, all associated costs shall be borne by the Buyer (costs of repeated delivery). The goods are considered delivered at the moment of their takeover by the Buyer or a person authorised by them. The provisions on liability for damage and consumer rights are not affected by this.
5.6. Inspection of Shipment
The Buyer is obliged to inspect the shipment, meaning the goods and their packaging, immediately upon delivery. If mechanical damage is found, they are obliged to notify the carrier and draw up a Record of the extent and nature of the damage to the goods in the carrier's presence. Based on such a record, drawn up and delivered to the Seller, the Seller may provide for the removal of the defect, a discount, or the delivery of new goods. The Buyer's legal rights arising from liability for defects in the goods are not affected by this provision.
6. Purchase Price
6.1. Methods of Payment
The Buyer is obliged to pay the Seller the purchase price for the goods agreed upon in the purchase agreement or according to the Seller's price list, including the costs of delivering the goods. Payment is possible via the internet payment service CardPay, online bank payment (TatraPay), cashless bank transfer, or cash on delivery (GLS, Slovak Post).
6.2. Day of Payment
In the case of cashless transfer, the day on which the entire purchase price was credited to the Seller's account is considered the day of payment.
6.3. Due Date
The Buyer is obliged to pay the Seller the purchase price for the goods within the period specified in the purchase agreement, but no later than upon takeover of the goods.
7. Acquisition of Ownership and Passing of Risk of Damage to Goods
7.1. Acquisition of Ownership
The Buyer acquires ownership rights to the goods only upon full payment of the entire purchase price for the goods.
7.2. Passing of Risk of Damage
The risk of damage to the goods passes to the Buyer at the time they take over the goods from the Seller, or if they fail to do so in time, at the time the Seller enables them to dispose of the goods and the Buyer fails to take over the goods.
8. Liability for Non-Conformity of Goods with the Contract and Claims
8.1. Liability for Non-Conformity of Goods
The Seller is liable for the goods being in conformity with the purchase agreement upon takeover by the Buyer, particularly that:
it has the properties agreed upon in the contract or customary for the given type of goods,
it is suitable for the purpose for which goods of this type are usually used,
it corresponds to the description, quantity, quality, and workmanship stated on the website,
it is delivered with accessories, packaging, and instructions for use, if required.
The Seller is liable for any non-conformity of the goods with the contract that becomes apparent within 24 months from the takeover of the goods by the Buyer.
8.2. Presumption of Non-Conformity
If the non-conformity of the goods becomes apparent within 24 months of takeover, it is presumed that the goods were already in non-conformity with the contract at the time of delivery, unless the contrary is proven or if it is incompatible with the nature of the goods or the nature of the non-conformity.
8.3. Lodging a Claim
The Buyer is entitled to lodge a claim without undue delay after discovering the non-conformity, but no later than the expiration of 24 months from the takeover of the goods. A claim can be lodged:
in writing,
electronically (by email),
by sending the claimed goods to the Seller's operational address.
Address for lodging a claim: AIDASTYLE s. r. o., Mgr. Andrea Sevaldová, Lúka 76, 916 33 Lúka
8.4. Confirmation of Claim Receipt
The Seller is obliged to provide the Buyer with a confirmation of the receipt of the claim immediately after it is lodged, in written or electronic form, stating:
the date the claim was lodged,
the subject of the claim,
the right asserted by the Buyer.
8.5. Buyer's Rights in Case of Non-Conformity
If the goods are not in conformity with the purchase agreement, the Buyer has the right:
to the repair of the goods, or
to the replacement of the goods,
at their choice, unless the chosen method is impossible or disproportionately costly for the Seller.
8.6. Price Reduction or Withdrawal from the Contract
The Buyer has the right to a reasonable reduction of the purchase price or may withdraw from the contract if:
the Seller has not repaired or replaced the goods,
repair or replacement is not possible,
the non-conformity is serious,
the Seller refused to remove the non-conformity,
the non-conformity reoccurred even after repair or replacement.
Withdrawal from the contract is not possible if the non-conformity is negligible.
8.7. Claim Resolution Period
The Seller is obliged to resolve the claim without undue delay, no later than 30 days from the date it was lodged. After this period expires in vain, the Buyer has the right to withdraw from the contract or demand the replacement of the goods.
8.8. Costs of Claim
All costs associated with lodging and resolving the claim are borne by the Seller, including the costs of transporting the claimed goods, if the claim is justified.
8.9. Exclusion of Liability
The Seller is not liable for non-conformity of the goods caused by:
improper use or maintenance contrary to the manufacturer's or Seller's instructions,
ordinary wear and tear,
mechanical damage after the Buyer takes over the goods,
modifications or interventions into the goods performed by the Buyer.
8.10. Use and Maintenance of Goods
The Buyer acknowledges that adherence to instructions for use and maintenance (especially the method of washing, drying, and caring for textiles) has a fundamental impact on the lifespan of the goods. Failure to adhere to these instructions cannot be considered non-conformity of the goods with the contract.
9. Personal Data Protection (GDPR)
9.1. Compliance with Legislation
The Seller processes the Buyer's personal data in compliance with Regulation (EU) 2016/679 of the EP and of the Council (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection. Detailed information on the processing of personal data is provided in a separate document "Privacy Policy," which is available on the Seller's website.
9.2. Purpose and Legal Basis of Processing
The Seller processes personal data (name, surname, address, email, phone number) for the following purposes: a) Fulfillment of the purchase agreement (legal basis: Article 6(1)(b) GDPR). b) Fulfillment of legal obligations (legal basis: Article 6(1)(c) GDPR) – maintenance of accounting, tax obligations. c) Legitimate interest (legal basis: Article 6(1)(f) GDPR) – direct marketing (if permitted by law) and dispute resolution.
Personal data is stored for the duration of the contractual relationship and after its termination for the period required by special legal regulations (especially accounting and tax regulations), usually 10 years.
9.3. Buyer's Rights
The Buyer has the right to access their data, to its rectification, erasure (right to be forgotten), restriction of processing, data portability, and the right to object to processing. A request to exercise these rights can be sent in writing or by email.
9.4. Recipients of Personal Data
The Seller provides personal data only to the necessary extent (name, address, telephone number) to third parties directly involved in the fulfillment of the purchase agreement, especially:
Slovenská pošta, a.s., GLS General Logistics Systems Slovakia s.r.o. (Shipping and Courier Services).
Tatra banka a.s. (Payment Service Provider).
9.5. Consent to Marketing
The processing of personal data for marketing purposes (Newsletter) is possible only on the basis of the Buyer's explicit and voluntary consent. The Buyer has the right to withdraw consent at any time.
10. Withdrawal from the Purchase Agreement (Consumer Right)
10.1. Right to Withdraw Without Stating a Reason
A Buyer who is a consumer is entitled to withdraw from a distance purchase agreement without stating a reason within a period of 14 days from the day of taking over the goods. If multiple goods are delivered, the period begins on the day of taking over the last delivered goods.
10.2. Method of Withdrawal
The Buyer can exercise the right to withdraw in writing (e.g., by sending a withdrawal form) or via email to: aidastyle@aidastyle.sk. The period is considered observed if the notice of withdrawal was sent to the Seller no later than the last day of the period.
10.3. Obligation to Return Goods
The Buyer is obliged to send the goods back to the return address (operation) no later than 14 days from the date of withdrawal from the contract: AIDASTYLE s. r. o., Mgr. Andrea Sevaldová, Lúka 76, 916 33 Lúka. The costs of returning the goods are borne by the Buyer. Goods must not be sent back via cash on delivery (they will not be accepted).
10.4. Refund of Payments
The Seller is obliged to refund all payments to the Buyer (including delivery costs, excluding additional costs incurred by choosing a delivery method other than the least expensive common method) no later than 14 days from the date of delivery of the notice of withdrawal. The Seller is not obliged to refund payments before the goods are returned to them or until the Buyer proves that the goods have been sent back.
10.5. Liability for Diminished Value
The Buyer is liable for any reduction in the value of the goods that resulted from handling the goods beyond what is necessary to ascertain the properties and functionality of the goods.
10.6. Seller's Withdrawal
The Seller is entitled to withdraw from the purchase agreement if the manufacturer, importer, or supplier of the goods has suspended production or made changes that made it impossible for the Seller to fulfill their obligations. The Seller is obliged to immediately inform the Buyer of this and return the already paid purchase price to them.
10.7. Exceptions to the Right of Withdrawal from the Contract
The Buyer acknowledges that, in accordance with Section 19(1)(c) of Act No. 108/2024 Coll. on Consumer Protection, they cannot withdraw from a contract whose subject is: – goods manufactured according to the Buyer's specific requirements, – custom-made goods, – goods intended specifically for one Buyer.
Such goods cannot be returned or exchanged.
11. Unauthorized Failure to Take Over the Shipment
In the event that the Buyer fails to take over the ordered goods (and this was not caused by a defect in the goods), the Seller is entitled to demand reimbursement of costs from the Buyer associated with the delivery of the goods and their return (transport costs in both directions). This does not affect the consumer's right to withdraw from the contract in accordance with point 10 of these GTC.
12. Alternative Dispute Resolution (ADR) and ODR Platform (Online Dispute Resolution)
12.1. Request for Redress
The Buyer has the right to contact the Seller with a request for redress (by email) if they are not satisfied with the way the claim was handled or if they believe that the Seller violated their rights.
12.2. Alternative Dispute Resolution
If the Seller responds negatively to the request for redress or does not respond to it within 30 days from the date of its delivery, the Buyer has the right to submit a proposal to initiate alternative dispute resolution according to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes.
Alternative dispute resolution may concern consumer disputes regardless of their value.
12.3. Online Dispute Resolution (ODR)
The Buyer may also use the ODR platform (Online Dispute Resolution) to submit a proposal for ADR, which is available online at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK